How can we help?
Find an answer about your documents, applications, or account.
13 answers
Getting started
How do I create my first resume?
Start with your career profile. Add your experience, education, and skills, then create a document in Documents. Choose a template and review the preview before exporting.
I cannot sign in. What should I try?
Use the same sign-in method you used to create your account. For email sign-up, check your inbox and spam folder for the confirmation link. Request a new link if it has expired. For a forgotten password, use the password reset page.
What does Nimbae cost?
The Free plan is available during beta. Pro is listed as coming soon and cannot be purchased yet. The pricing section lists the current availability.
Documents and applications
How do I download a document?
Open a document and choose PDF, Word, or Markdown from its export controls. PDF is rendered by Nimbae's server; Word and Markdown are created in your browser. If PDF export fails, retry or use another format. Check pagination and contact details in the downloaded file.
Does a high ATS score guarantee an interview?
No. The check compares your document with a job description and flags coverage and formatting issues. It does not reproduce an employer's screening system or predict hiring decisions. Keep every claim accurate and review suggested edits.
What happens when I use AI?
Relevant profile, document, job, and conversation content is sent to the configured AI providers to produce a response. The assistant may propose changes to your workspace. Review its output and any requested approval. Do not put passwords or sensitive third-party information in prompts.
How does application autofill work?
The browser extension uses your profile and saved answers on supported application forms. Check each filled field and attached document before submitting to the employer. Some questions need your own answer, and unsupported forms may require manual entry.
Why is a job missing or out of date?
Nimbae discovers jobs from supported company career boards. Coverage is incomplete and a listing can change between checks. Confirm the role, location, closing date, and application requirements on the employer's page.
Your data and preferences
What is included in my data export?
Data settings exports your career profile, documents, letters, applications, application attempts, activity events, and preferences as JSON. This is a workspace backup. It does not include every account record, such as assistant conversations or service logs. Contact us for a personal-data request.
Does resetting my workspace delete my account?
No. Reset clears the library's career profile, documents, letters, applications, attempts, and activity events, and keeps your account. Delete account, also in Data settings, deletes the account with its workspaces and uploaded files. Export a backup first.
How do I change my password, email, or sign-in method?
Account settings holds all three. You can set the name Nimbae greets you by, change your password without signing out, start an email change (the new address gets a confirmation link, and nothing moves until you follow it), connect or disconnect Google, and sign out every other device while staying signed in here.
How do I stop job alert emails?
Change your alert preferences in settings, or use the unsubscribe link in an alert email. Account messages such as password resets are separate from job alerts.
Still need help?
Contact support with the steps you tried and what happened. If something stopped working, check service status.